HubSpot Ideas

LWu_CMS

Prevent additional emails to same record

Hi there, 

We would like to have the option/availability to turn off the additional email address to the same record as we found out below cases

 

  • If a different person uses the same device/browser, the email address is added to the same contact record. > but there should be 2 different records. 
  • If the same person uses the same device/browser, but a different email address, HubSpot adds to the same record as well > then the email address is not the UI to map data anymore. 

The only method to prevent this is updating the API script to retrieve data records by email address.