Prevent Users from Deleting Contacts

Ian1099

Currently the setting for users to edit contacts is an all or nothing deal. If you want your users to be able to edit a contact's phone number they also get permission to delete it. 

 

Would be awesome if you could remove a user's ability to delete a contact but still allow them to edit basic info like phone number, address, etc. 

HubSpot updates
Status updated to: Delivered
Apr 26, 2021

Hi HubSpot community, 


Posting to let you all know that as of a few minutes ago, this new permission is available in all accounts. 


Thank you as always for your continued feedback! 

 

- Dylan 

Status updated to: In Beta
Apr 13, 2021

Hello HubSpot community, 


I’m excited to let you all know that this functionality, the ability to prevent a user from deleting a record, is now in beta. This new permission is available for all tiers of HubSpot customers, including free accounts. 

 

We plan to release this broadly before the end of April. However, if you’d like to be one of the first to access the beta, please submit your details on this form and I will give your account access as soon as possible.

 

Thank you as always for your continued feedback, it helps us build a better product.

Status updated to: In Planning
Dec 2, 2020

Feb 7, 2020

Thank you both! These are great details that you shared, @thomasrsmith - especially this piece, "As an admin, I'd rather delete companies for a rep who entered one accidentally than clean up after one that is deleted accidentally."

 

I definitely see the value here and just wanted to make sure and look at it from the other perspective as well. 

 

I am taking all these details and will be working with individual teams on prioritizing these options.

 

Best,

Maggie 

Status updated to: Idea Submitted
Jan 29, 2020

Cross-posting a response here from a similar thread -

 

Hey folks, 

 

Thanks so much for taking the time to share this idea and examples. We are looking into this problem area and wanted to see if an audit log of deletes, with an option to restore, can help here? One of the issues we're trying to look out for is that in a case where the sales rep is demo-ing contacts or deals or makes a mistake, it can be helpful for them to delete that vs increase the work for the admin. 

 

Today we support a recycle bin for contacts, deals, companies and tickets. It looks like this - https://www.evernote.com/l/AJeIToLNJFBITJKkMKxglVre9yT6o6OJNS8 and you can navigate to it from the home page of each of the above mentioned screens > Actions > Restore... 

 

Does this give you enough power to fix an accidental or intentional delete? Where does this fall short?

 

Best,

Maggie Georgieva

Product Manager

56 Replies
rodrigotooge
Member

Agree completely!! As abiblu said, it's essential to ensure data integrity!

erica11
Top Contributor

This is a must for us too. We don't want data to be deleted so easily! We also need to be able to see who has deleted contacts so we can follow up with them and see why they're doing it or if it is by accident.

soukab
Member

Agreed!!! we need a specific permission "deleting records"

CharlesDEB
Member

This feature would be necessary for us as well. 

Status updated to: In Planning
mgeorgieva
HubSpot Product Team
 
j-collins-ep
Member

This is highly desirable functionality that should be available. Deleting Contacts and Companies is not a trivial action and should be controllable. We need this!

NRaymond8
Member

Yes, we need this permission feature for Contacts and Deals. We don't want our employees deleting records from our CRM, but we do need them to add/edit these records. We had an employee Delete a Deal record that was coupled to our software via API and it broke the coupling.

brewmjk
Member

Must have. We have 140,000 companies and can't manage the 100s we have being deleted a day for some reason. Have to give us some limitations on users to prevent this and leave it up to admins to maintain data integrity. 

YiRui_Chua
HubSpot Employee

Hi, commenting for a customer here:

This is important because deleting a contact is sometimes considered a more important step that requires higher secuity clearance. As such, placing them together under the "Edit" tag line might not justify this action.

Often times, we want users to be able to manage contacts, but without the ability to actually delete them without a Super Admin's permission.

HCook
Member

I would also expand this to Service > Tickets. Right now users can delete single tickets. Users can delete notes etc.

ACarwile
Member

I would definitely like the functionality to not allow users the ability to add or delete contacts, but still able to edit contacts. 

Blythe
Participant

There are two sides to this issue.

In our business, the way HubSpot is set up, we have a lot of contact via our website, allowing for contact ceation into HubSpot. A lot of the time, the person is just browsing but their details remain on HubSpot and they never come back and will also never become a Deal. We engage with them for a period of time but I do think that the option should be there to delete contacts after a period of no interaction or response. 

If, however, there has been correspondence with a contact, whether it bears fruit or not, that contact should be maintained for a deliberated period of time, just in case you need to go back on records.

ACarwile
Member

@Blythe I was not saying the delete/add function should be eliminated. I just would like the ability to toggle it on or off for certain users. If you wanted all users to have the functionality, then you could turn it on. In my case, I want certain users not to have that ability to delete or add but still edit. Just simply splitting up the options instead of an all or none option. 

Status updated to: In Beta
Dylan
HubSpot Product Team

Hello HubSpot community, 


I’m excited to let you all know that this functionality, the ability to prevent a user from deleting a record, is now in beta. This new permission is available for all tiers of HubSpot customers, including free accounts. 

 

We plan to release this broadly before the end of April. However, if you’d like to be one of the first to access the beta, please submit your details on this form and I will give your account access as soon as possible.

 

Thank you as always for your continued feedback, it helps us build a better product.

Status updated to: Delivered
Dylan
HubSpot Product Team

Hi HubSpot community, 


Posting to let you all know that as of a few minutes ago, this new permission is available in all accounts. 


Thank you as always for your continued feedback! 

 

- Dylan 

Bruno_Teixeira
Key Advisor | Diamond Partner

Thanks for the update here.