Currently the setting for users to edit contacts is an all or nothing deal. If you want your users to be able to edit a contact's phone number they also get permission to delete it.
Would be awesome if you could remove a user's ability to delete a contact but still allow them to edit basic info like phone number, address, etc.
Hi HubSpot community,
Posting to let you all know that as of a few minutes ago, this new permission is available in all accounts.
Thank you as always for your continued feedback!
Hello HubSpot community,
I’m excited to let you all know that this functionality, the ability to prevent a user from deleting a record, is now in beta. This new permission is available for all tiers of HubSpot customers, including free accounts.
We plan to release this broadly before the end of April. However, if you’d like to be one of the first to access the beta, please submit your details on this form and I will give your account access as soon as possible.
Thank you as always for your continued feedback, it helps us build a better product.
Thank you both! These are great details that you shared, @thomasrsmith - especially this piece, "As an admin, I'd rather delete companies for a rep who entered one accidentally than clean up after one that is deleted accidentally."
I definitely see the value here and just wanted to make sure and look at it from the other perspective as well.
I am taking all these details and will be working with individual teams on prioritizing these options.
Cross-posting a response here from a similar thread -
Thanks so much for taking the time to share this idea and examples. We are looking into this problem area and wanted to see if an audit log of deletes, with an option to restore, can help here? One of the issues we're trying to look out for is that in a case where the sales rep is demo-ing contacts or deals or makes a mistake, it can be helpful for them to delete that vs increase the work for the admin.
Today we support a recycle bin for contacts, deals, companies and tickets. It looks like this - https://www.evernote.com/l/AJeIToLNJFBITJKkMKxglVre9yT6o6OJNS8 and you can navigate to it from the home page of each of the above mentioned screens > Actions > Restore...
Does this give you enough power to fix an accidental or intentional delete? Where does this fall short?
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