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Prevent CC'd email addresses from being created as contacts

I'm not sure whether others find this as frustrating (or even know that it happens!) but we regularly find in our own portal and with clients that if you send a sales email using the Outlook or Gmail integration, 'log to CRM' and CC someone who is not a contact in HubSpot, they get created as a contact without you knowing.

 

I assume this is part of an automatic feature which would help you out in a situation where you're emailing a contact who doesn't exist in HubSpot.

 

My issue is that this is not good when you have CC'd an external supplier / partner or even other members of your clients team who need to be involved on a CC loop but are not a contact. Your client may have even emailed a group of people on a subject and you are simply replying.

 

Why is that an issue?

A) the number of contacts rises (and could impact your paid contact tiers) and there is no notification of which contacts have been added by accident this way - we have had to create a very confusing list to filter these people but I still worry some get missed.

B) They are automatically also in the marketing side of HubSpot, which is generally a good feature, but in this case difficult to manage.

 

With GDPR coming into effect soon I hope this is a feature which can be looked at to stop this happening or even to provide a manual check (even a tick box to say 'add these new contacts to the CRM?' so that there is a prompt to then go and mark them as not opted in).

HubSpot updates
63件のコメント
Siddall
トップ投稿者

"The other kick back here is that all these contacts are being added as 'Leads'!  this messes up our reporting too on the number of new leads we are generating."

 

Yes, this really throws off our reporting as well.

 

 

"I have to imagine that with GDPR upcoming, this will be even more of an issue. "

 

^That^

 

 

DaveJoRo
一般投稿者

Honestly Hubspot, I am shocked this is being ignored still, at almost a year later!

Emlyn
一般投稿者

When will hubspot take this problem into account.

This is a real problem in terms of privacy and confidentiality, and with the new GPDR regulation this is more than important.

Siddall
トップ投稿者

GDPR VIOLATION?

Correct me if I'm wrong but adding a contact to HubSpot without their concent due to the current HubSpot CC functionality will not be complient with GDPR.  スマイリー 悲しい

DXMarketing
一般投稿者

Interesting point. We just went through the process of alerting customers about GDPR and how it affects Google Analytics even though the majority of users are not in Europe, there's still a risk associated with data collection if it could affect en EU resident.

Lea
一般投稿者

I totally agree, this is confusing and pollute the Hubspot database 

OllyHuntsman
常連投稿者

This is a total nightmare!!!!

 

Contacts are getting added to our database because we've either emailed them or opened an email from them which just don't belong there! Say for example if I emailed my mother or a staff member emailed their gynaecologist! These emails should not be logged if there is no contact already in Hubspot.

 

This has the potential for being an enormous GDPR infringement and needs to be rectified immediately.

 

If there was just a small popup saying "This email contact is not in Hubspot would you like to add them to the CRM ? YES/NO"

 

This would solve the issue immediately - Salesforce currently does this

 

Screenshot 2018-06-07 14.49.32.png

crisaba87
一般投稿者

I vote for this Idea.

MeganReid
一般投稿者

Hi Hubspot team, please consider making this feature more of an off/on situation where users can dictate whether the CC'd email becomes a contact or not. Doing this automatically creates bloat in our contacts and skews our monthly analytics. Please take action on this immediately. 

OllyHuntsman
常連投稿者

This is a GDPR MELTDOWN Feature