Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc.
Something like this (very basic example).
This is much more powerful and will have significantly higher response rates than getting feedback after the ticket is closed by sending the survey via email. Also included in this feature should be that if there was a contact associated with the chat, the survey results should be saved in their account, and in the reporting area of hubspot, I should be able to get reports based on these survey results.
We are waiting for this solution for the last two years. Currently solving "manually" and without statistics. Any idea of a release date for this more-than-requested-funcionalitiy?
We would love this not only for live chat but also for chatflows!!! We have been pulling hairs having to create manual tickets to get customer feedback from chats. We would love this to be automated. Our service team would love you for it!
+1. It would be very useful to send a survey in the chat itself. Instead of creating a ticket and have sending through a channel that the customer was not in contact with us.
I would say to add to this is that sometimes we have people chat in that don't become Contacts, thus we'd like to be able to get their feedback as well. Thus a survey of this type that actually appears in the chat window after the converstaion is closed, would be very helpful.
This is would be great. We would love to have a CSAT or customer effort score feedback when closing chatbox or email not just in the ticket. As they can just leave a comment or feedback right away once the conversation is done.