Post Chat Survey

Please create the ability in the Chat tool to add a post-chat survey where I can configure the questions. There should be a mix of options for the question field type to set up the survey i.e. Dropdown, Stars, text box, etc. 

 

image.pngSomething like this (very basic example).

 

This is much more powerful and will have significantly higher response rates than getting feedback after the ticket is closed by sending the survey via email. Also included in this feature should be that if there was a contact associated with the chat, the survey results should be saved in their account, and in the reporting area of hubspot, I should be able to get reports based on these survey results. 

HubSpot updates
2 Replies
TabithaBurnham
New Contributor

+1 we'd love this!

CarrieKayser
New Contributor

Yes, please add!