HubSpot Ideas


Post CSAT survey associated with Ticket owner

Current Behavior:

Only CES survey is posted survey can be associated with ticket owner although it's not doable for CSAT 


Desired behavior:

need to make CSAT survey posted after each transaction (ticket from pipeline) and to be associated with ticket owner to measure satisfactionCSAT Survey.jpgCSAT Survey Reportjpg.jpg per support agent  also i noticed in your support team there are CSAT implament in such way  

1 Reply

Same here. Getting the survey responses will be useless to us if we can't associate the conversation surveys with the agents who worked on their requests.