Only CES survey is posted survey can be associated with ticket owner although it's not doable for CSAT
Desired behavior:
need to make CSAT survey posted after each transaction (ticket from pipeline) and to be associated with ticket owner to measure satisfaction per support agent also i noticed in your support team there are CSAT implament in such way
Same here. Getting the survey responses will be useless to us if we can't associate the conversation surveys with the agents who worked on their requests.
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