Possibility to open the chat window by using custom button/js

It could be nice to have a possibility to open/expand the chat window by clicking on a custom button. Plenty of people would like to have (and need) this option.

 

You can also see this topic: https://community.hubspot.com/t5/Content-Design-Questions/Chat-Messages-custom-button-open-chat-wind...

HubSpot updates
Possibility to open the chat window by using custom button/jsHubSpot Product Team
changed to: Delivered
09-28-2018

Hi all, I'm very pleased to announce that we now have the ability to open the chat launcher by appending #hs-chat-open to your URLs, or by adding that as an anchor link tag on any buttons/links/etc. on your page. The team is also working on some more sophisticated solutions to enable the same behavior with custom CSS elements. I will update here when that goes live as well, but please enjoy the new functionality if you've been waiting for it! Details here: https://knowledge.hubspot.com/articles/kcs_article/conversations/how-to-use-conversations#automatically-open.

34 Replies
jaysyder
New Member

Surprised this is a new idea, and makes a lot of sense to get better customer interaction rather than having buttons direct them to other forms when there is a great chat system ready for them to use.

caverainc
New Contributor

+1 for sure!

paulOM
New Contributor

I haven't used a chat widget that doesn't have this functionality. definitely a +1.  Any basic JS API would make it very useful.

raphaelarias
Regular Contributor

+1.

 

Other services have this feature.

raphaelarias
Regular Contributor

+1

Loic
New Contributor

Would be amazing to have the Bots to appear when a click is triggered via a button or link.

cmyers
New Contributor

+1

denault
New Contributor

Absolutely necessary for more complex UIs and user flows. 

dominiquerottet
New Contributor

+1

stinhambo
Top Contributor

 Like a Driftlink! Can also be accomplished with a Javascript call.