Possibility to open the chat window by using custom button/js

PatrykJ

It could be nice to have a possibility to open/expand the chat window by clicking on a custom button. Plenty of people would like to have (and need) this option.

 

You can also see this topic: https://community.hubspot.com/t5/Content-Design-Questions/Chat-Messages-custom-button-open-chat-wind...

HubSpot updates
Re: Trigger Bot on link/button click - changed to: Delivered
Nov 6, 2018

Hi all, I missed that there was a duplicate idea filed here. Please check out the update over on https://community.hubspot.com/t5/HubSpot-Ideas/Possibility-to-open-the-chat-window-by-using-custom-button-js/idi-p/175889/page/2#comments. If you have additional requests of a similar nature (I see some about a dedicated bot page, etc.) feel free to file new ideas posts for us to track community interest!

34 Replies
jaysyder
Member | Partner

Surprised this is a new idea, and makes a lot of sense to get better customer interaction rather than having buttons direct them to other forms when there is a great chat system ready for them to use.

caverainc
Member

+1 for sure!

paulOM
Member

I haven't used a chat widget that doesn't have this functionality. definitely a +1.  Any basic JS API would make it very useful.

raphaelarias
Contributor

+1.

 

Other services have this feature.

raphaelarias
Contributor

+1

Loic
Member

Would be amazing to have the Bots to appear when a click is triggered via a button or link.

cmyers
Member

+1

denault
Member

Absolutely necessary for more complex UIs and user flows. 

dominiquerottet
Participant

+1

stinhambo
Contributor

 Like a Driftlink! Can also be accomplished with a Javascript call.

SaltyAlex
Contributor | Elite Partner

This. So much this.

salty_stephen
Contributor | Elite Partner

Please make this a thing

JoseHan
Contributor

Yes! This would be an amazing feature to have. 

myworks-peter
Participant

+1. Really surprised this isn't a possibility...but then again...probably better to work on the ability to send images/attachments over chat first Smiley Surprised

Onur
Contributor | Gold Partner

100% need this.

 

Drift is making a BIG deal out of this feature and all of the up coming chatbot providers also provide this.

I am surprised that HS didn't consider it yet

nsellden
Member

I agree - we were going to test this with a Drift link, but now that HubSpot has the bot available, I would like to keep it all within the platform.

Onur
Contributor | Gold Partner

I have also responded to a feature request about this feature here:

 

Please join the crowd and let's get some momentum behind this.

It would be a really valuable implementation!

 

Give it an upvote: https://community.hubspot.com/t5/HubSpot-Ideas/Possibility-to-open-the-chat-window-by-using-custom-b... 


Additionally, it could be done with custom code, so I have also posted on the dev forum, which is monitored by HubSpot employees and other users who are more able to work with custom situations: https://integrate.hubspot.com/t/open-the-chat-window-using-a-custom-button/11545

 

SaltyAlex
Contributor | Elite Partner

Thanks Onur! Seems the search or my keywords sucked; I've thrown a vote in that one as well!

markpetty
Member

+1 I really need this. All set to integrate, but cannot without this basic requirement.

AntonLexStart
Member

Definitely, +1, would be cool to see if there is a betta for it!