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Sometimes users delete mails from Inbox and Tickets section. It will be a good option to add the ability to disable Delete function for some users.
Hola, vengo a unirme a esta petición y recibir notificaciones de otras personas que también lo necesiten en futuros meses y nada más...
If this is about deleting conversations that also deletes tickets, that would be amazing.
Para mejorar el control sobre los agentes que manejan registros en la bandeja de entrada, poder deshabilitar que se puedan borrar dichos registros como sucede con otros objetos es fundamental en la calidad de la data. Gracias.
Hola, necesitamos también de esta opción para poder tener auditoria de las áreas comerciales y su gestión en las conversaciones.
This is a must, users can inadvertently delete customer requests in the form of tickets.
This is a must, as above users are inadvertently deleteing sales orders... and costing us CX and Sales.
Also our Compliance is now up in arms over this issue and losing confidence in HS.
when will this happen? please make it a priority!
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