I've been a user of HubSpot since 2016 so have seen my fair share of UI updates. Most of these have been a net benefit for everyone, even the updates that haven't been received well ultimately led to a better overall user experience.
There's been a trend in HubSpot apps however to hide the entire menu in the editing experience. I know this has had huge UI/UX consideration and is a very intentional design to "help users focus" or whatever, but in reality it's incredibly distruptive. There also appears to be a number of links/menu items in HubSpot that specifically don't allow me to CMD/CTRL click to open in a new tab and force me to open in the same page, which forces me to either manually open a new tab and find the page I'm looking for, or complately abandon the work I've done on the existing tab to go update some other element to continue my work.
Some examples:
Workflows.
I'm in the middle of creating a workflow that filters on "client type" a custom property I created. I want to filter on "client type = partner" but right now I only have "new" and "existing" for the dropdown property "client type", I forgot to add in partner! Oh no! If I was looking at a contact record I would CMD/CTRL+ Click the cog and get working, having an easy reference to go back to within my original tab:
If I'm editing a workflow, the only options I have are to open a new tab, open my portal again, go into settings and then go edit the property, or exit the workflow I'm currently editing and go into find my property. Potentially losing updates I made that cannot be saved.
Lists.
I have a contact I am expecting to see on a list, I checked them against the criteria meeting tool in HubSpot lists and they didn't meet this criteria. I was sure they should have had a certain value? Ok, I'll just open the contact record in another tab quickly to check their contact record. I'll just quickly click into the contacts tool from my list and choose to open in a new tab!
I had a lot more examples typed out by once I posted the community just deleted everything that came after this.
Long story short, we used to be able to open new tabs when we wanted, and view the portal wide nav from every tool. Can we PLEASE just see our navigation everywhere and open whatever tabs we want, or, missing that, please give us modals within the tools to edit all settings that affect these tools.