HubSpot Ideas

BrianR

Pausing a Sequence

I think it would be good to be able to pause a sequence. Sometimes you put a prospect on a sequence and things happen... illness, weather (hurricanes) and there is no sense continuing sending them emails and making calls when you know they aren't going to be there. I think it would be good to be able to pause them and schedule them to restart at a later date... Thoughts?

Mises à jour HubSpot
Statut mis à jour : Delivered
February 05, 2021 09:01 AM

Hi Community,

 

The ability to pause and resume sequences is now live to all portals with access to sequences! You will be able to do this from the enrollment table of the specific sequence.

 

View a gif of sequences being paused

View of gif of sequences being resumed

 

When paused, sequences retain the time delay before the next step. So if a sequence that was scheduled to send on Tuesday is paused on Monday, and resumed on Wednesday, the next step will send on Thursday.

 

For those following this issue, the infrastructure changes needed to make this change were beyond our initial anticipation, so we appologize for the time spent waiting.

 

For those following our roadmap of priorities in sequences, we are currently focused on improving the visibility of contacts engaging with seqyences (opens and clicks)  and making improvements to the experience in the management of enrollments (better bulk management for pausing, unenrolling, etc.) 

 

Thanks,

Glen

 

Statut mis à jour : In Beta
November 24, 2020 08:00 AM

Some details on this beta for folks that are looking to get access:

 

We have finished the ability to bulk pause sequence enrollments, but at the moment we are still working on the ability to bulk resume sequence enrollments (which technically is actually the more complex part of the work!). There are also several usability issues that we are working to resolve. We hope to have the ability to bulk resume ready in the week following Thanksgiving. So for folks that do need access, this is how it will look:

https://www.loom.com/share/5b66bdd74a334380abb73f250cbb9547

Statut mis à jour : In Beta
November 16, 2020 06:27 PM

Statut mis à jour : In Planning
April 19, 2020 04:54 PM

Hi Community,

 

We are now taking some calls to plan the scope of this project, and I am updating the status now to "In planning". If you would like to participate in our discovery and research, you can fill this short form and I will reach out about our next steps.

(this is an updated link from the one provided when we this item was "being reviewed")

 

As we learn more and make progress, I will update this issue, thanks everyone for your feedback and looking forward to hearing from some of you!

 

Best,

Glen 

Statut mis à jour : Being Reviewed
April 06, 2020 10:35 AM

Hi Community,

 

We are now reviewing this with our team. If you would like to participate in our discovery and research, you can fill this short form and I will reach out about our next steps: https://forms.gle/oE5veMh4mLRzoMZX7

 

As we learn more and make progress, I will update this issue, thanks everyone for your feedback!

 

Best,

Glen 

103 Commentaires
ChrisLemmon
Membre

+1 bunp, please make this so I don't email prospects on Christmas morning. Love you all, happy holidays.

btunstall1
Membre

We would love to see this feature for our company for the holiday seasons throughout the year. We don't want emails to go out on Christmas Day. It looks fake. We aren't working that day and neither are ost of our Customers. 

GK_Ruby
Participant

Add this to the list of really obvious things Hubspot ought to do but doesn't... come on guys, how hard could it be?

Ericson_ds
Membre

come on! this should be available and it doesnt even seems too hard to do... 

Justin5
Membre

This is a no-brainer - @hubspot when will this be implemented, please?

NickSchleifer
Membre

This makes comeplete sense!  Being able to pause sequences while you are away from the office for an extended period of time would prevent tasks from getting backed up and further backed up as you try and play catch up on return.

MGROBIN
Membre

Now would be a good time to have this. 

bpucylowski
Membre

Hubspot TOTALLY needs a feature that will allow a "pause" to occur in a sequence.  The current practice requires that you "unenroll" prospects which creates unnecessary work to unenroll and then re-enroll when ready to distribute.  

aharvey02
Membre

The demand for this feature is needed now more than ever amid the COVID-19 virus. Offices and organizations not working at 100% operational capacity and shifting focus can make the scheduled sequence emails a waste during this time. Rather than having to complete the tedous task of un-enrolling and then re-enrolling, a pause button would be immensely beneficial. 

liljoeyscooter
Membre

I agree.  This is a great idea.  Please add pause asap.

jfran99
Participant

This needs to be a #1 priority right now.

 

Support just told me there's no way to do this without rescheduling every single scheduled email. With covid-19, what date would I even set, even if I did want to go through hundreds of emails one-by-one?

 

Well, I guess people are just gonna get **bleep** off at me.

ChrisLemmon
Membre

@JacobGordon I found a way to disable all sequences, if that helps, then you can re-enroll people whenever the timing is better.

 

Just disconnect your gmail (or whatever mail) integration.

JacobGordon
Membre

@ChrisLemmon Thanks! I find this method great if there are only a handful in a given sequence (and just set tasks to re-engage later) - I've done this a number of times and it doesn't take that long. The pain is having to do this for a sequence where hundreds are enrolled. It would be impossible to individually disable them all and then go back to re-engage (unless your company has a human resource to do this) while balancing every day workflow. Hope The Hub will roll this out at some point! 🙂

DanielaFonseca
Contributeur de premier rang

This is an essential feature. HubSpot support told me the only way around this was to delete the sequence entirely or to remove contacts, which is not a great method. Any updates on this?

 

Especially considering current global circumstances, this is crucial.

pcerone
Membre

yes please.  can you please make pause a feature? really needed right now. 

Statut mis à jour : In Planning
glencornell
Équipe de développement de HubSpot

I'm moving this issue from "Delivered" to "In Planning" because the originally delivered update does not allow users the ability to manually pause sequence enrollments, or pause all sequence enrollments en masse. We are planning to update sequences to allow for this type of control of enrollments.

CarlosM
Contributeur

This is great to hear, hope this doesn't take long, especially at the moment with everything going on in the world!

JacobGordon
Membre

@glencornell Sweet, thanks so much!! Hope everyone is doing well during these strange times. 

@CarlosM Thanks! This feature would be best to have in times like these. 

Statut mis à jour : Being Reviewed
glencornell
Équipe de développement de HubSpot

Hi Community,

 

We are now reviewing this with our team. If you would like to participate in our discovery and research, you can fill this short form and I will reach out about our next steps: https://forms.gle/oE5veMh4mLRzoMZX7

 

As we learn more and make progress, I will update this issue, thanks everyone for your feedback!

 

Best,

Glen 

Statut mis à jour : In Planning
glencornell
Équipe de développement de HubSpot

Hi Community,

 

We are now taking some calls to plan the scope of this project. If you would like to participate in our discovery and research, you can fill this short form and I will reach out about our next steps.

 

As we learn more and make progress, I will update this issue, thanks everyone for your feedback!

 

Best,

Glen