Pausing a Sequence

I think it would be good to be able to pause a sequence. Sometimes you put a prospect on a sequence and things happen... illness, weather (hurricanes) and there is no sense continuing sending them emails and making calls when you know they aren't going to be there. I think it would be good to be able to pause them and schedule them to restart at a later date... Thoughts?

HubSpot updates
changed to: In Planning
Apr 19, 2020

Hi Community,

 

We are now taking some calls to plan the scope of this project, and I am updating the status now to "In planning". If you would like to participate in our discovery and research, you can fill this short form and I will reach out about our next steps.

(this is an updated link from the one provided when we this item was "being reviewed")

 

As we learn more and make progress, I will update this issue, thanks everyone for your feedback and looking forward to hearing from some of you!

 

Best,

Glen 

changed to: Being Reviewed
Apr 6, 2020

Hi Community,

 

We are now reviewing this with our team. If you would like to participate in our discovery and research, you can fill this short form and I will reach out about our next steps: https://forms.gle/oE5veMh4mLRzoMZX7

 

As we learn more and make progress, I will update this issue, thanks everyone for your feedback!

 

Best,

Glen 

33 Replies
New Contributor

Now would be a good time to have this. 

Visitor

Hubspot TOTALLY needs a feature that will allow a "pause" to occur in a sequence.  The current practice requires that you "unenroll" prospects which creates unnecessary work to unenroll and then re-enroll when ready to distribute.  

Visitor

The demand for this feature is needed now more than ever amid the COVID-19 virus. Offices and organizations not working at 100% operational capacity and shifting focus can make the scheduled sequence emails a waste during this time. Rather than having to complete the tedous task of un-enrolling and then re-enrolling, a pause button would be immensely beneficial. 

New Contributor

I agree.  This is a great idea.  Please add pause asap.

Top Contributor

This is an essential feature. HubSpot support told me the only way around this was to delete the sequence entirely or to remove contacts, which is not a great method. Any updates on this?

 

Especially considering current global circumstances, this is crucial.

New Member

yes please.  can you please make pause a feature? really needed right now. 

HubSpot Product Team
HubSpot Product Team
updated to: Being Reviewed

Hi Community,

 

We are now reviewing this with our team. If you would like to participate in our discovery and research, you can fill this short form and I will reach out about our next steps: https://forms.gle/oE5veMh4mLRzoMZX7

 

As we learn more and make progress, I will update this issue, thanks everyone for your feedback!

 

Best,

Glen 

HubSpot Product Team
HubSpot Product Team
updated to: In Planning

Hi Community,

 

We are now taking some calls to plan the scope of this project, and I am updating the status now to "In planning". If you would like to participate in our discovery and research, you can fill this short form and I will reach out about our next steps.

(this is an updated link from the one provided when we this item was "being reviewed")

 

As we learn more and make progress, I will update this issue, thanks everyone for your feedback and looking forward to hearing from some of you!

 

Best,

Glen 

Esteemed Contributor

+1

Regular Contributor

Please add me to the research. Thanks

Visitor

I find it unacceptable that I cannot pause my sequences today, as the majority of my clients are observing Juneteenth.  This makes myself and my company look completely insensitive as they are receiving solicitations from me today.  

Esteemed Contributor

+1 

 

We have the same with international markets: what is a work day in one country might be a public holiday in another. 

Occasional Contributor | Gold Partner
Occasional Contributor | Gold Partner

This year I've seen more out of office responses than I have seen at any time before COVID. 

 

The challenge is that I want to send out weekly emails to my contacts, but I don't want to send the email to contacts that I know are on holiday, or furlough. It's a feature I've always figured would be useful but now it is more of a need.

 

Sending emails after receiving an OoO is pointless as not only will the recipent not be reading emails (majority of the time) but it will also harm performance metrics. 

 

Therefore I propose HubSpot adds a new feature so that we can set contacts as 'on holiday' or 'pause email until X date', thus suppressing them from emails and tasks until they return on the specified date. Better yet, the feature would also generate a task to notify the contact owner that said user is back in.