Hola! ¡Tenemos nuestra Comunidad en Español!

Pause a Workflow

I would like the ability to pause a workflow, thus keeping all users at the step they are in, and then unpause it a few days later.  Adding delay steps will not accomplish the same thing.  For example, I want to pause a campaign during a holiday week, but start it again the following week without losing anyone.  There is no way to successfully do this with a delay step unless every user is at the same step - which obviously will never be the case. 

HubSpot updates
31 Comentarios
cfleish
Nuevo miembro

Yes! We really need this. 

gavinb
Nuevo miembro

Being unable to pause a live nurture is a major flaw in Hubspot and makes the system look very out of date compared to similar tools on the market (Marketo...Eloqua etc). Why this issue has not been resolved since 2017 beggars belief. It's a necessity for all companies that wish to maximize awareness of press communications to both customers and prospects, notwithstanding there will be others that require it for crisis communications. The sooner Hubspot resolves this issue the better.  

mphnyc
Colaborador habitual

Reminded again as we approach the holidays that we really, really need this.  Tomorrow is *just* a Thursday in HubSpot but it's also THANKSGIVING!! 

ZachC
Nuevo colaborador

I was on vacation 2 weeks ago for 2 days and am just now getting caught up from all the tasks I missed. Can't wait to try and squeeze in a little work during the Thanksgiving holiday just so I'm not completely overwhelmed when I return on Monday....yippee!

cocchiogrosso
Colaborador ocasional

We need a pause/resume workflow feature so we can pause workflows (for over holiday breaks when we know people aren't looking at emails) and then resume when people return to office so they pick up where they were in the workflows!

erica11
Colaborador habitual

We definitely need this. We are about to shut down for three weeks for the Christmas and New Year period. We want people to resume the workflow where they were!

kaious
Colaborador habitual

Why, Why, WHY HubSpot? Why do you leave these basic gaps in your system?! I thought I was being dumb and missing some sort of easy way to do this Emoticono triste

kaious
Colaborador habitual

This is far from a perfect solution, but thought I'd share what I came up with to pause our emails over the holiday period.

 

https://www.linkedin.com/pulse/pausing-email-nurture-holidays-some-other-stuff-kai-crow

 

It's a bit of work, but does achieve the pausing emails without skipping any steps so long as:

- you have each step setup as a separate workflow

- you don't have too many steps in your nurture flow (it'd be time consuming if you do)

 

Hope it's helpful for someone!

bcox
Nuevo colaborador

Yes please. This is a much needed feature. Can HubSpot add to roadmap?

 

Thanks. 

Casefleet_Meg
Nuevo colaborador

I agree. This would be very helpful. Not only to "pause" an entire workflow, but also for a single contact.

 

Use case: We have a drip email workflow designed to onboard new customers over several months. Many of these customers are set up for monthly payments. If a customer's CC fails for one of these payments in the middle of the workflow, my only option is to unenroll (either manually or automatically). 

 

I would like the option to "pause" a workflow for a particular user when this occurs, so that it can be restarted at the same place once they resubscribe. 

 

@hubspot - Any updates on this?

Gestor de la comunidad
Gestor de la comunidad

Hi folks!

 

Thank you all for taking the time to submit, upvote, and comment on this Idea. We hear you loud and clear, and we agree that this functionality is important. We are currently evaluating if this idea is feasible and, if so, how our team will implement it

 

While we cannot currently provide a timeline, any developments will be communicated right here on this thread.

 

Best!
Joe
Ideas Forum Manager