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Pause a Workflow

I would like the ability to pause a workflow, thus keeping all users at the step they are in, and then unpause it a few days later.  Adding delay steps will not accomplish the same thing.  For example, I want to pause a campaign during a holiday week, but start it again the following week without losing anyone.  There is no way to successfully do this with a delay step unless every user is at the same step - which obviously will never be the case. 

19 Replies
jayyeater
New Member

This is a huge flaw in Hubspot in my opinion. Essentially if you have a crisis communication plan and need to halt all outbound communications, Hubspot is unable to do that without completely restarting all workflows or going through the time involved task of cloning every workflow and creating all new lists. We need the ability to pause or extend/shorten delays based upon situations. 

Riskified
New Contributor

Good call, this feature seems obvious, quite surprising it doesn't exist. Stopping mails from being sent on national holidays to avoid low engagement rates would be another use case. 

mphnyc
Regular Contributor

great idea. 

Riskified
New Contributor

We need more votes to push this along...any ideas on how to get some traction?

mphnyc
Regular Contributor

Can we promote across the Inbound Community and/or link to this page on Twitter?

mitchellkp
Top Contributor

This and master pause - all WFs, ads, etc.

mphnyc
Regular Contributor

Exactly.  Marketing may need to pause everything, for one reason or another. This is a key requirement, as only way to do so now would be to blow up all workflows. 

dylant
New Contributor

Not having a way to pause during holidays is a major oversite.  This is quite a mistake that shouldn't take a great mind of our time to figure out.

SarahN
Regular Contributor

Agreed! I have a "no contact" workflow set up that gives us a window of time to attempt to contact a customer before moving on. But now that we'll have a 3-day break... that cuts into the window. 

dylant
New Contributor

Honestly, the more I think about this the dumber I realize not having this feature is.