Pasting a screenshot into the chat window is a huge way of how we help our customers. I'd really love to see that ability added. Attaching a file or linking to a document adds unnecessary steps that make it harder for our support team to provide the needed info and more time consuming for our customers to get the info they need.
Hi @Bre -- Out of curiosity, when you say that these screenshots from Awesome Screenshot are not image files, do you have any additional detail on what format they are in instead? I'm not very familiar with Awesome Screenshot, but from their help documentation it appears that they do support sharing via links, which should be possible to copy/paste into chat. Let me know if that's not addressing your concern. 😊
Alternatively, if you are willing to screenshot via other methods, using Apple's default screenshot functionality (Shift + Command + 4) or Window's default screenshot functionality (Windows key + Shift + S) will save a screenshot to your clipboard, which you can then paste into chat.
Hi @Bre & @JamieJ98 -- With the update that @JoeMayall mentioned, copy/paste for image files is now supported in the chat widget in addition to drag/drop. Please let me know if you are seeing otherwise in your chat widget and I'd be happy to take a look!
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.