Route messages to specific Sales Pro users based on the individual Messages created.
We have multiple products and sales reps who specialize in each offering. If someone asks a question on a specific product page, we need that chat to be automatically routed to the designated specialist in that area.
As someone mentioned above, it would also be very useful if a chat automatically re-routed to another user that was online, if they have not responded in a set time
@hroberts -- I think the idea (at least for us) is that the conversation can be transferred mid-converation to another rep based on additional information/learnings garnered. We need to be able to do this real-time to other available users. SnapEngage has a great solution for this.
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