Outlook Plug-in - Ignore email address so that a CONTACT is not created
Hi, love the Outlook plug in but it really needs to be opt-in for creating new contacts from email. At the moment it's automatically creating new CONTACTS from every new email and it's driving me, and a lot of other customers crazy. I now have suppliers as contacts and even emails starting info@, support@ etc. These should not become CONTACTS
BTW, this has nothing to do with tracking and logging. This is a step before that.
For example, the very first time I send an email to firstname.lastname@example.org, the plug-in will automatically create a new CONTACT "email@example.com".....and setting up "Never Log" is not applicable. I asked Hubspot and got this repsonse: ".... the "Never log" option only prevents the logging of emails, but not the creation of Contacts by "adding" to the CRM."
We need an "Ignore" button so that we can set emails to Ignore, which means that Hubspot will not create a CONTACT and emails will never be track or logged.
Here is a possible solution. The Setting will need to add an Ignore box, similar to Never Log but stops CONTACTS being created.
The process for logging and tracking would be
1. Is email address set to Ignore? If Yes, END, if No, goto 2
2. Does email exist in Hubspot?
if yes goto 3, else ask, "Do you want to create a Contact or Ignore" ,
If Ignore, add email to Ignore list
If Add, create CONTACT
3. Check for Tracking and Logging and carry on.