HubSpot Ideas

TWatkins9

Original Source Error when Merging

Hi there,

I've noticed when merging contacts that the "original source" field will update to reflect the most recent "original source" value of the two contacts.

This seems to work the wrong way - the original source should reflect the oldest source for the contact. This causes problems when reporting lead flow by sources as we often need to merge and that will disrupt the original source data.

Can someone on the hubspot team look into this? Why should original source update the reflect the newer original source? Original implies that it would be the oldest source for the contact.

1 Reply
Jzitek
Contributor

I recently noticed that same behavior with the new field "record source" after a merge as well. I decided to submit an idea for that as well, if you've seen that experience as well. https://community.hubspot.com/t5/HubSpot-Ideas/Record-Source-Error-when-Merging/idi-p/958153#M176076