Option to sync conversations thread assignment to contact ownership
Hi there HS Community,
We're excitedly trying out the Chat feature, and noticed that if a sales rep starts chatting with an unowned/new visitor that they don't then get auto-assigned (via the HS Owner field) to that rep. I naturally went to the Workflows tool to see if there were any HS Chat-specific triggers or existing Contact Properties that HS Chat fills to use as triggers to automate that ownership and came up empty-handed. Your Support team kindly confirmed they don't exist - yet.
It would be really useful for this functionality - unowned visitors getting auto-assigned to the rep they first chat with - to exist natively in the Conversations tool or to setup via a Workflow, because 1) we like to provide a seamless one-point-of-contact experience for visitors and 2) this could begin to cause some tension between reps if/when a lead visits/chats/closes the chat, only to re-open the chat and get put in touch with a new person.