HubSpot Ideas

childsmd

Option to not assign a contact owner during first email

During testing of a unique business case, I identified that an unassigned Contact will be automatically assigned a Contact Owner if an email is sent through a connected inbox.
Example: contact John Doe does not have an assigned Contact Owner. Sally Smith has a connected email and sends John Doe an email. As a result of this email, Sally Smith automatically becomes the Contact Owner of John Doe. This is not preferred. When I test changing other properties (i.e. change the Job Title or other custom fields) this automatic assignment does not occur. Only when emails are sent through a connected inbox.

I would like an optional setting to turn this off. There are many instances in which I do not want an automatic assignment of contact owners (when the contact is unassigned).

45 Kommentare
BBanks
Mitglied

Upvoted. Seems like a comment/reply/acknowledgement from HubSpot would be good form here.

 

This creates a mess within our organization, and would be nice to toggle it off.

ABeian
Mitwirkender/Mitwirkende

+1

Crazy we're asking for a simple on/off button on a function for 5 years.

Guess HubSpot just loves all the server traffic the workflow to clear the Owner property constantly generates!

bethrea15
Teilnehmer/-in

This is SO needed. We have product team members that reach out to prospects/customers regarding CSAT surveys. They're not the contact owner and shouldn't be. But when they log an email, they're automatically set as an owner. We had to setup a workflow to clear out non-sales ownership due to this. Would think a simple setting to turn this on/off would suffice here. 

Ehofstee
Mitglied

same issue here, just upvoted it, but it's pretty annoying you need to build a workflow for support engineers not getting companies/contacts assigned.

KRyan20
Mitglied

Auto assignment of contacts is a very frustrating feature as it cannot be turned off and is a source of frustration and confusion within our organization. Please provide a means for disabling this feature.