HubSpot Ideas

spencer_martin

Option to disable other users who are "viewing" a chat

The "viewing" feature (more info in this knowledge base article) is meant to provide transparency and prevent a chat from being triaged by two users at the same time. It would be nice though, to have the option to disable this feature, or at least make it so that if you open chat, the default chat that opens doesn't display that you are "viewing" it. It can be a bit awkward to feel like multiple individuals are viewing a chat, when really all they did was hop into the inbox.