Option to disable HubSpot branding on chat transcript emails
In the Messages tool, there is currently an option to disable "HubSpot Branding" (see here). This option does no affect the HubSpot branding on chat transcripts sent to contacts by email after interacting via Messages.
These transcripts continue to show a "Presented by HubSpot" branding at the end of the email. This non-optional branding on chat transcripts is made more jarring by the fact that chat transcripts cannot be switched off, either (see here).
The suggested solution would be to remove HubSpot branding from chat transcripts by email for customers who have disables HubSpot branding in their Messages settings.
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