Hubspot users wish to see an option in the timeline of the inbox conversation to sort from new to old. (Latest conversation on top). Now users have to scroll down to see the latest conversation. When conversation with the customer is building over time, scrolling down can be really annoying and timeconsuming.
In my opinion the most recent emails/activities are the most useful to be listed first. I would like to see sorting options, where the user can set this option themselves.