Option for disabling attachments in the chat

We have been receiving spam from chatters on our site that includes all sorts of attachments, from documents to pictures, that are completely irrelevant. I'd like to suggest an option to disable the file attachment feature of the chatbot.

 

This sort of activity can be dangerous, on top of being obnoxious. We don't want anyone on our Hubspot team to click on a potentially dangerous file. In addition, disabling it would clean up much of our chat conversations.

 

If we have no need for attachments in our chat, we should not have to have them enabled.

HubSpot updates
changed to: Delivered
May 14, 2020

This is now out live to all! You find documentation for this functionality in our API docs, specifically in the Disable Attachments section. https://developers.hubspot.com/docs/methods/conversations_api/hsconversationssettings

changed to: In Beta
Apr 15, 2020

 Hi all- Thanks @GeoComb for posting that. We are working on getting this documentation in our API docs right now, but this is available for beta and fully supported as posted above! 

 

I will resolve this idea as soon as we get this posted in our tech docs. 

 

Thanks, 

 

Cassie

10 Replies
Occasional Contributor

Yup, we got inappropriate pictures of people's genitalia. Why in the world is this not something that you can turn on or off?? Please fix this asap. 

 

Occasional Contributor

Totally agree.  It doesn't make sense to not have on/off control of this feature.  I hope HubSpot fixes this ASAP.

New Contributor

I agree with all your points mentionend! Hubspot should offer an option to turn upload on/off.

Occasional Contributor | Platinum Partner
Occasional Contributor | Platinum Partner

We have had teh same problem with inappropriate pictures through chat. It is silly that we cannot turn off this option. There is no reason our client's ever need to send a file through chat.  

New Contributor

We have a client who is an attorney and it could be bad for a lead to upload something like legal documents to chat. It creates a nasty, complicated situation. Think of the financial firms and other consultant type businesses that don't want chat to be used this way.

New Contributor

I received this today from HubSpot Support:

Thanks so much for your patience while I was digging into this for you. I spoke with one of the product managers from our engineering team, and am happy to report that not only are we getting ready to roll out a beta for this feature, but I actually have a workaround that you can implement right now to disable the file upload feature in your chat widget.

 

You will just need to add the following script to the head HTML of any page with your chat widget on it. Seeing as your chatflow looks to be targeting all website pages, I'd recommend adding the script at the domain-level if possible. Here is that script:

<script>
  window.hsConversationsSettings = {
    disableAttachment: true
  }
</script>

 

HubSpot Product Team
HubSpot Product Team
updated to: In Beta

 Hi all- Thanks @GeoComb for posting that. We are working on getting this documentation in our API docs right now, but this is available for beta and fully supported as posted above! 

 

I will resolve this idea as soon as we get this posted in our tech docs. 

 

Thanks, 

 

Cassie

HubSpot Product Team
HubSpot Product Team
updated to: Delivered

This is now out live to all! You find documentation for this functionality in our API docs, specifically in the Disable Attachments section. https://developers.hubspot.com/docs/methods/conversations_api/hsconversationssettings

Occasional Contributor | Platinum Partner
Occasional Contributor | Platinum Partner

Great stuff. I love it when a reasonable idea gets action.  Thanks @cdewey22 

New Contributor

Awesome team there at HubSpot! They even set up a zoom with the dev team and myself to get feedback and details.

Thank you!