We have been receiving spam from chatters on our site that includes all sorts of attachments, from documents to pictures, that are completely irrelevant. I'd like to suggest an option to disable the file attachment feature of the chatbot.
This sort of activity can be dangerous, on top of being obnoxious. We don't want anyone on our Hubspot team to click on a potentially dangerous file. In addition, disabling it would clean up much of our chat conversations.
If we have no need for attachments in our chat, we should not have to have them enabled.
This is now out live to all! You find documentation for this functionality in our API docs, specifically in the Disable Attachments section. https://developers.hubspot.com/docs/methods/conversations_api/hsconversationssettings
Hi all- Thanks @GeoComb for posting that. We are working on getting this documentation in our API docs right now, but this is available for beta and fully supported as posted above!
I will resolve this idea as soon as we get this posted in our tech docs.
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