Optimizing Ticket Renaming in Helpdesk

Janine2

In the Helpdesk, we have two options for changing the ticket name: using AI or navigating to the ticket view to rename it manually. It would be ideal to have a feature that allows renaming individually directly within the Helpdesk to save an additional click into the ticket view.CDu9xrpwj9.png

2 Replies
hhiggins
HubSpot Product Team

Hello! My name is Hallie, and I'm a Program Manager on the CXM Team. This is in development currently! Keep an eye out here for future updates. 🙂

hhiggins
HubSpot Product Team

Hi again! This is now live, so you can edit the ticket name right in Help Desk. 😊