Opt Out Option for email attachments automatically be added to the Attachments section of the record

Our sales team is having difficulty with the feature where when a one-to-one email is sent in HubSpot, any attached files will also automatically be added to the Attachments section of the record.  Resulting in

 

1.) confidential, sensative, or internal client materials becomeing attachements in hubspot

2.) the proliferation of versioned documents appearing as multiple attachements in hubspot

3.) images from email signatures are being tagged as attachments

 

additionaly, when we manualy remove an attachement in hubspot, that document will re-attach the next time the contaning email thread is replied to.

 

Is is possible to have an opt out option for this functionality? Either at the user level, meaning a user can opt to have none of their email attachements pushed to the contact, deal, company in hubspot.  Or at the docuement level, meaning when an attachement is being sent an option will apear asking if the document should be attached within hubspot.

 

Thank you

 

 

HubSpot updates
5 Replies
Regular Contributor

We are expiriencing a proliferation of automatic attachements in Hubspot.  

 

Is there any update on if a change to this feature has been made or is planned?  It would usefull have a reply.  

 

thank you.

Regular Contributor

100% need this - many others do as well as noted in this other submission: https://community.hubspot.com/t5/HubSpot-Ideas/Option-to-enable-disable-attachments-saving-to-Compan...

Occasional Contributor

We definitely need this for our teams too! Numerous document versions and email signature graphics are attachments. 

HubSpot Employee
HubSpot Employee

Will be really helpful to have this as some customers see more than hundreds of attachments build up due to email signature attachments! 

Regular Contributor

Hubspot has rolled out an opt out option for email attachments.  here is a link to their guidance.

 

https://knowledge.hubspot.com/connected-email/disable-one-to-one-email-tracking-or-attachment-loggin...