Only display Available users in the Chat prompt
Currently, when setting up Chat, you decide which of your Hubspot users should be displayed on the initial Chat prompt that a website visitor sees. However, this means that users are displayed regardless of whether they are Available or Away.
Please change this to:
- At the account level, you select which users can be displayed on the initial Chat prompt
- At any given time, only display the users who have classified themselves as Available
(I'm not sure which category this belongs in — there's not a specific Conversations one — so please recategorize if needed.)