Would be incredibly useful to have a NEXT TICKET button next to the < TICKETS button that returns you to the ticket list. It's very slow and cumbersome to go back to the list just to get to the next ticket. Just let me click to the next one in the queue.
This is absolutely a necessary feature. Going through a ton of tickets and having to click back to the list, find where you were (even though the ticket you were working on might not qualify for the list anymore), and click the next ticket is a ton of extra steps.
Also, every other ticketing system I have worked in has a next button. . . .