Offline Messages Alert | Send regardless of Visitor Email

Currently the Offline Messages that come into our organization go into a black hole if the contact did not provide an email. This is what I just found out today from a support rep for case #778994. 

 

What's the point of having an offline message chat box if you're never going to get the info for anonymous folks chatting. Either make the email field required or send the alert about the anonymous chat regardless of email. 

HubSpot updates
Offline Messages Alert | Send regardless of Visitor EmailHubSpot製品開発担当
changed to: In Beta
06-05-2018

Offline Messages Alert | Send regardless of Visitor EmailHubSpot製品開発担当
changed to: Delivered
07-09-2018

These chats now go to the Unassigned queue.

2件のコメント
HubSpot製品開発担当
HubSpot製品開発担当
ステータスに更新: In Beta
 
HubSpot製品開発担当
HubSpot製品開発担当
ステータスに更新: Delivered

These chats now go to the Unassigned queue.