HubSpot Ideas

Hello_u

Offline Messages Alert | Send regardless of Visitor Email

Currently the Offline Messages that come into our organization go into a black hole if the contact did not provide an email. This is what I just found out today from a support rep for case #778994. 

 

What's the point of having an offline message chat box if you're never going to get the info for anonymous folks chatting. Either make the email field required or send the alert about the anonymous chat regardless of email. 

Mises à jour HubSpot
Re: Offline Messages Alert | Send regardless of Visitor Email - changed to: Delivered
July 09, 2018 01:39 PM

These chats now go to the Unassigned queue.

Re: Offline Messages Alert | Send regardless of Visitor Email - changed to: In Beta
June 05, 2018 01:43 PM

2 Commentaires
Statut mis à jour : In Beta
hroberts
Équipe de développement de HubSpot
 
Statut mis à jour : Delivered
hroberts
Équipe de développement de HubSpot

These chats now go to the Unassigned queue.