Offline Messages Alert | Send regardless of Visitor Email

Currently the Offline Messages that come into our organization go into a black hole if the contact did not provide an email. This is what I just found out today from a support rep for case #778994. 


What's the point of having an offline message chat box if you're never going to get the info for anonymous folks chatting. Either make the email field required or send the alert about the anonymous chat regardless of email. 

HubSpot updates
changed to: Delivered
Jul 9, 2018

These chats now go to the Unassigned queue.

changed to: In Beta
Jun 5, 2018

2 Replies
updated to: In Beta
HubSpot Product Team
updated to: Delivered
HubSpot Product Team

These chats now go to the Unassigned queue.