Offline Knowledge Base Articles

[robbo]

Store a cached version of the knowledge base for tablet users out of range of wifi or mobile data coverage. 

e.g. troubleshooting internet connectivity issues for the  xxx app

1. Useful for Support teams
2. To ensure level zero support can be given to customers is poor wifi or mobile coverage
3. Offline support reduces inbound calls or increases customer satisfaction
4. https://play.google.com/store/apps/details?id=biz.runecast.knowledgebase&hl=en_US&gl=US
   https://www.getapp.com/all-software/knowledge-base/f/offline-access/
   https://www.getapp.com/customer-service-support-software/a/helpshift/
   Helpshift - With FAQs native and locally cached inside the app, users can access the FAQ even when they're offline. Users can self-serve and instantly find answers to their problems.
   https://support.helpshift.com/kb/article/are-faqs-available-to-my-users-offline-when-do-faq-updates-...