HubSpot Ideas

robert1

Offer country as a dropdown in chat bot

When selecting Country as an option, the bot offers the client all the countries in your list of 100+ buttons. This should be offered as a dropdown. Use case: I need to route sales requests to the sales people in the clients country.

Actualizaciones de HubSpot
Estado actualizado a: In Planning
May 31, 2019 05:49 AM

HI all- We have a feature planned to address this pain. I will update as soon as this is available in the product. 

 

Thanks, 

 

Cassie

5 Comentarios
Qt
Colaborador

I agree that there needs to be some sort of a solution here. As a fall back, we had expected to be able to at least map IP to identify the country, but as you can see that too isn't possible. https://community.hubspot.com/t5/HubSpot-Ideas/Log-visitors-IP-address-immediately-in-chat/idc-p/254... . 

specksie
Colaborador

need this because we have houndrets of countrys in the list. thank you. 

Estado actualizado a: In Planning
cdewey22
Equipo de producto de HubSpot

HI all- We have a feature planned to address this pain. I will update as soon as this is available in the product. 

 

Thanks, 

 

Cassie

brianna_jukes
Miembro

This would be ideal - we used to use Zopim/Zendesk and we could immediately see which city, state, and country people were chatting from. Super helpful, and often allows us to focus leads where they need to go. 

Jonno_Price
Guía | Partner nivel Platinum

Hi @cdewey22 - was just wondering if any update on this one?
Thanks in advance.