We use cookies to make HubSpot's community a better place. Cookies help to provide a more personalized experience and relevant advertising for you, and web analytics for us. To learn more, and to see a full list of cookies we use, check out our Cookie Policy (baked goods not included).

Allow cookies

Offer country as a dropdown in chat bot

: In Planning
robert1
Submitted by on ‎Nov 6, 2018 1:55 AM

When selecting Country as an option, the bot offers the client all the countries in your list of 100+ buttons. This should be offered as a dropdown. Use case: I need to route sales requests to the sales people in the clients country.

See more ideas labeled with:
HubSpot updates
changed to: In Planning
May 31, 2019

HI all- We have a feature planned to address this pain. I will update as soon as this is available in the product. 

 

Thanks, 

 

Cassie

4 Replies
Qt
Regular Contributor
‎Feb 28, 2019 10:20 AM

I agree that there needs to be some sort of a solution here. As a fall back, we had expected to be able to at least map IP to identify the country, but as you can see that too isn't possible. https://community.hubspot.com/t5/HubSpot-Ideas/Log-visitors-IP-address-immediately-in-chat/idc-p/254... . 

specksie
Regular Contributor
‎May 22, 2019 8:15 AM

need this because we have houndrets of countrys in the list. thank you. 

cdewey22
HubSpot Product Team
HubSpot Product Team
‎May 31, 2019 8:49 AM
updated to: In Planning

HI all- We have a feature planned to address this pain. I will update as soon as this is available in the product. 

 

Thanks, 

 

Cassie

brianna_jukes
New Member
‎Feb 4, 2020 12:35 PM

This would be ideal - we used to use Zopim/Zendesk and we could immediately see which city, state, and country people were chatting from. Super helpful, and often allows us to focus leads where they need to go.