HubSpot Ideas

CScavone

Offer Encryption to Allow for PII Storage

Allowing for an additional feature that would allow users to store PII. We are in the financial services sector and using hubspot as as CRM is limited due to the fact we cannot store common information that we need such as our clients account numbers and SSN's.


16 Replies
CScavone
Member

I can also see this being of great use for healthcare users who wish to have a HIPAA Compliant platform.

MMarx
Member

This is a great idea, storing PII on the HubSpot platform would be useful and beneficial for both us and our customers

JBerkson
Member

It would be very helpful for our business to have PII stored for users.

JLaster3
Member

This is a great idea as this would be useful and beneficial for both us and our customers

RShane
Member

As part of client verification on phone calls we ask clients to confirm certain PII's, having it these in Hubspot would allow us to quickly and effectively verify our clients identity keeping their accounts secure

mcnest
Participant

This is a major competitive disadvantage to Salesforce

amillertime
Member

Vastly important for verification purposes and to keep our data in one place. 

KBoettcher
HubSpot Employee

Definitely would be a helpful feature! 

PJAP
Participant

I agree with all of the comments here.  This is a needed feature for certain industries and is a very large competitive disadvantage for Hubspot and for our company.  

 

We are still in the adoption process for Hubspot and are now looking to leave if we cannot solve this issue.

WSchoeffler4
Member

Yes! So crazy they don't have it. We were considering SF because of it. 

Lorenzoenns
Participant

This is a must for us too. We are always handling SSN/EIN, Government ID, payment details...etc. 

TXU
Member

This is a must , many financial and insurance institutions will go to sales force over hubspot for this simple reason.  

MStach
Contributor

As a financial services firm, the ability to store and access PII is very important to our day-to-day. Based on Hubspot's trust center, it seems to be a highly secure platform. However, they restrict users from storing PII. It's just one other area we need to find a workaround for.

SterlingEdge
Participant

If we could keep PII in Hubspot it would be super helpful for our business. Right now we have to us another system.  Having a means to capture, manage and update PII that is secure would a game changer.  Hubspot could complete with PerciseFP and other platforms on another level. It would greatly help us as a financial planning firm. 

TRisley
Member

Representing a Financial Institution, I agree. We love HubSpot as a CRM. We're currently employing a workaround that we are pleased with, but would love to get rid of the workaround and be able to leverage an API connection to update changes between our core operating system and HubSpot in real-time.

Lorenzoenns
Participant

Any updates??? The new sensitive information properties available are honestly not usable to us. They only allow for the 'Last 4 digits' of paymnet details and Government ID's etc to be stored.

This does us no good, as we need the full information stored.

Can we get this figured out in a complete manner? This was kind of a half step.