Thanks for the suggestion here. While notifying task creators when a task is completed a great idea, it's not currently on our roadmap for the next couple of quarters. For that reason, I am switching the status of this idea to Not Currently Planned.
We'll re-evaluate this idea in the coming quarters and update the status accordingly if anything changes.
We are implementing Tickets as part of the Service module and need to get an update when a task is completed rather than having to manually check every ticket.
Email notification to creator / owner would be great and a clearer notification on the ticket showing the status of associated tasks
TOTALLY agree. I think managers that assign a task to a user should be notified not only when a task is completed or remains open past the due date or the task has been updated (ie: due date extended.)
Thanks for the suggestion here. While notifying task creators when a task is completed a great idea, it's not currently on our roadmap for the next couple of quarters. For that reason, I am switching the status of this idea to Not Currently Planned.
We'll re-evaluate this idea in the coming quarters and update the status accordingly if anything changes.
I guess since people have been asking for this feature for over 3 years a couple of more quarters won't be the end of the world. Hubspot will continue to be great at being mediocre.
Scott - that is hugely disappointing, it's fine if HS is a "sales only" tool but being notified when a task is finished is absolutely necessary for managing Custumer Support / Dev tickets.
I managed to create workarounds through Workflows that will notify people when tasks are completed, the only drawback is there are three types of tasks:
Deal Tasks
Company Tasks
Contact Tasks
You can send emails updates when a task is completed for company and deal tasks, but contact tasks can only notify via SMS for some unknown reason.
with so many straight forward logic items not possible i honestly am starting to regret signing onto hubspot, this should not even be a request this is just simply part and parcel of what should happen
It would be extremely helpful for our team to receive notifications once the task is marked complete. Otherwise, the purpose for tasks doesn't serve us well from a higher level. Would be great if HubSpot would consider adding this to their list before the year is up. Otherwise, I don't see the full benefit of tasks verses notes. How do we request that this change be looked at?
This is something that would be beneficial for my team to use as well. Our Customer Service team will create a task for a sales team member to follow up with a potential customer. Our Customer Service team needs to have the visibility to see/ be notified when the task has been completed so CS knows the sales team has reached out to the potential customer.
This would be super helpful for our team here as well. I would love for this feature to be added as it is extremely needed in the service console and for tickets.
Yes, this feature would be a HUGE help for our company. We'll use hundreds of times a day as a way to better communicate without having to inform each of us when something is completed. I believe is not a difficult implementation as you already got the contact of the person that created the task and the contact of the person that is assigned to the task. As you can set up a reminder for the tasker (the person assigned), the Hubspot DEV team can simply link another tick button to remind the taskee (the person that created the task) to be reminded/ notified/ informed when the task was completed. Is quite a basic function really and I don't get it why it hasn't been added.
Você deve ser um usuário registrado para adicionar um comentário aqui. Se você já estiver registrado, faça logon. Se você ainda não estiver registrado, registre-se e faça logon.
