While there are some conversations notifications options and workflow options based on conversations, right now there is no way to set up a notification that sends to the owner of a conversation when it has not been actioned within a certain period of time. Ideally this is something that could be adjustable and have the option to notify other static users if desired (such as a supervisor). For example, if an email or a chat comes into the conversations inbox and is assigned to a user, to have the ability to configure after X minutes without a response from the user, send a notification to the assigned user and / or to other fixed users such as a supervisor. Ideally this would work not only for first response but continuously until the thread was closed.
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