Notification on Knowledge base new article or article update

wue

As a user, I can configure to receive notification when a new article is updated or article has been updated in selected categories. 

 

use case: I would like to be notified when marketing team has added a new sell sheet, or an update to a process/procedure has changed. 

2 Replies
ElliottM
Member

Agree.

 

Use case: as a frequent knowledge base updater, I'd like my customer-facing colleagues in customer service and customer success to be automatically notified when articles are updated or published. Today I have to manually notify them, which is a pain.

TedPerlstein
Member

Great idea!