Notification control over separate conversation inboxes

jnormand

We have more than one conversation inbox in HS and have different teams handling these support emails. The notification settings around the inboxes don't let you specify which inbox they correspond to, so my team gets notifications for inboxes they are not responsible for. 

 

Please give us more control over notifications with conversation inboxes. 

2 Replies
alguil
Participant

+1 on this idea.

 

Use case : 
We have several mailboxes (France, Canada, Spain) and a chatflow linked to each of these mailboxes. We activated sound notifications and slack notifications whenever a new chat pops up, as we need to be quick to answer.

But we receive all notifications from incoming chats for other countries whereas :
- you do not belong to the Canadian or Spain team and it's not your role to answer

- a Canadian chat pops in and it is 9PM in France and you do not want to receive this kind of notification at such late time

Otterbot
Contributor

Yes, seconded.  We have sales & services members who need access to different inboxes, as sometimes they get tagged in comments in order to triage who gets assigned what. However, these teams only need email notifications for their primary inbox. 

 

I know we can remove notifications for "unassigned convos" but that means we need to auto-assign convos. Using automatic assigning of conversations is not a great fit, because we have multiple team members on an inbox and do not want to use the "random assigning" feature.