Notification Option when New Unassigned Tickets Come In

Please create an option under a user's profile & settings to be notified when a new unassinged ticket is created.

 

There is currently an option to be notified when that user is assinged a new ticket, but this doesn't help unless we know that  a new ticket has come in via email or a support form.

 

Thanks!

2 Replies
Regular Contributor

We get around this using ticket workflows. Opt into the ticket workflows beta. 

Occasional Contributor

Workflow is not in the free version or starter version. Only professional.