Notification Option when New Unassigned Tickets Come In

Please create an option under a user's profile & settings to be notified when a new unassinged ticket is created.

 

There is currently an option to be notified when that user is assinged a new ticket, but this doesn't help unless we know that  a new ticket has come in via email or a support form.

 

Thanks!

2 Replies
qduffy
Regular Contributor

We get around this using ticket workflows. Opt into the ticket workflows beta. 

wesman
Occasional Contributor

Workflow is not in the free version or starter version. Only professional.