No Location on activity feed

I am writing to complain about your new policy (effective in early August 2019) of not showing location with the email opens.

I rely on that info to let me know if someone is out of town, or if the email has been forwarded to another person in another location.

Can you reconsider this? It's really a big disappointment!

HubSpot updates
changed to: Not Currently Planned
Aug 6, 2019

Aug 6, 2019

Wanted to share a quick update. We continue to investigate solutions for multiple recipient tracking -- including a better way to mitigate self-open notifications. Any solution we implement, however, is unlikely to use IP address -- so exploring the right way to handle it will take us some time. 


In the meantime, we are moving forward with the removal of location data from the activity feed tomorrow to respect recipient privacy. We will continue to update this thread as we make progress.

 

-Matt

changed to: Idea Submitted
Jul 26, 2019

Hi folks,

 

I’m the Director of Product responsible for the sales products. We very much appreciate all this feedback. Removing location was a hard decision, and ultimately we feel it is the right one. There is an ongoing discussion in the industry about the ethics of location data of email recipients. I don’t want HubSpot to be on the wrong side of that discussion, and I want to be proud of what we build. We do understand that for some users, removing the location information from the activity feed is negatively impacting your experience, and so my team and I are looking at ways to improve both self open notifications and multiple recipient tracking. Stay tuned.

 

Thanks for listening,

Matt 

136 Commentaires
Contributeur occasionnel

Does anyone know of other CRMs that are similar to HubSpot? It's pretty expensive, and I don't like the way they conduct business.

Contributeur occasionnel

Remove locations is a very wrong and harmful decision.

 

In most cases data locations is the only way to know if our emails was sent to other person in other country.

 

We need the data location back asap.

 

Hubspot is now like other tracking service with no location data.

Nouveau contributeur

Agreed, this needs to be reinstated.  Seeing location let you know if your email was forwarded as well.

Nouveau contributeur
Contributeur occasionnel

@mschnitt   For the Love of God, can you please reactivate this feature until your crack team of product folks come up with another solution.  This is completly unusable.  Customer email that originally only went to 1 person, but their response needed action so it has been forwared to others and employees around the world have opened this email.  I can no longer tell if the customer is viewing this.  Please help us!!!!

 

xx

Nouveau contributeur

Just move on, I have. It is not coming back.

Contributeur occasionnel

:

Contributeur occasionnel

The unique way to know if my email is open in america or europe is lost. This decision is wrong and harmful. 

 

No make sense use hubspot without this asset.  Now hubspot is just a tracker like others. 

 

 

Contributeur occasionnel

Would have been nice to know you are doing this.... we work with global organizations with employees travelling frequently. The removal of this feature will make it harder for our sales reps to schedule appropriate meeting times and know when someone is away from the office.

 

Also does this affect list segmentation by region? Again, we work with companies who have workers in distinct business groups based on their locations, will i still be able to segment lists data by location??

Contributeur occasionnel

The unique way to know if my email is open in america or europe is lost. This decision is wrong and harmful. 

 

No make sense use hubspot without this asset.  Now hubspot is just a tracker like others. 

Nouveau membre

Without the ability to track unique opens, on a one to many email, the value of your solution is significantly degraded.

 

I'm unclear how you are surveying your users for value and fit, but simply removing the capability all together while ignoring the underlying customer need is a big miss.

 

I'll be canceling my subscription.

Nouveau contributeur

Just uninstalled the Outlook plugin and am testing Contact Monkey.  Saleshandy worksed well.  Not much need for hubspot now.  We'll be moving on soon.

 

Nouveau contributeur

You guys are really shooting yourselves in the foot here.  Activity feed is the main feature I utilize from Hubspot.

 

There is already a flaw in that it would track my own opens (I can't block my IP from all the locations I work)

 

Much of the time there is no contact connected to opens.  If you CC others on the email - for example, my own employees - one cannot tell if the principal recipient has opened the email or if it was a CC.

 

Now you remove the location where the email is opened reducing intel even further.

 

In effect, you're reducing the value of the activity tracking to zero.  Time to look for another solution.

Contributeur occasionnel

Very frustrating. I receive an email in the morning and all the persons in my reply are in differents countries. It's imposible to know if the person more important for me opened my email.

Very frustrating.

Nouveau contributeur

Anyone here find a suitable replacement for email tracking? 

 

Tried Saleshandy and Yesware and not happy with either.

 

I really need the location tracking!  Thanks.

Contributeur occasionnel

Same, I need a new tracking service.