HubSpot Ideas

GailNYC

No Location on activity feed

I am writing to complain about your new policy (effective in early August 2019) of not showing location with the email opens.

I rely on that info to let me know if someone is out of town, or if the email has been forwarded to another person in another location.

Can you reconsider this? It's really a big disappointment!

137 Replies
feedback
Member

Does anyone know of other CRMs that are similar to HubSpot? It's pretty expensive, and I don't like the way they conduct business.

robertotrujillo
Participant

Remove locations is a very wrong and harmful decision.

 

In most cases data locations is the only way to know if our emails was sent to other person in other country.

 

We need the data location back asap.

 

Hubspot is now like other tracking service with no location data.

cjvocal
Member

Agreed, this needs to be reinstated.  Seeing location let you know if your email was forwarded as well.

Agent314
Participant
red75116
Member

@mschnitt   For the Love of God, can you please reactivate this feature until your crack team of product folks come up with another solution.  This is completly unusable.  Customer email that originally only went to 1 person, but their response needed action so it has been forwared to others and employees around the world have opened this email.  I can no longer tell if the customer is viewing this.  Please help us!!!!

 

xx

TSquare
Member

Just move on, I have. It is not coming back.

oldskoul
Participant

:

robertotrujillo
Participant

The unique way to know if my email is open in america or europe is lost. This decision is wrong and harmful. 

 

No make sense use hubspot without this asset.  Now hubspot is just a tracker like others. 

 

 

Jmcdade
Participant

Would have been nice to know you are doing this.... we work with global organizations with employees travelling frequently. The removal of this feature will make it harder for our sales reps to schedule appropriate meeting times and know when someone is away from the office.

 

Also does this affect list segmentation by region? Again, we work with companies who have workers in distinct business groups based on their locations, will i still be able to segment lists data by location??

robertotrujillo
Participant

The unique way to know if my email is open in america or europe is lost. This decision is wrong and harmful. 

 

No make sense use hubspot without this asset.  Now hubspot is just a tracker like others. 

myaphe
Member

Without the ability to track unique opens, on a one to many email, the value of your solution is significantly degraded.

 

I'm unclear how you are surveying your users for value and fit, but simply removing the capability all together while ignoring the underlying customer need is a big miss.

 

I'll be canceling my subscription.

Doug1
Member

Just uninstalled the Outlook plugin and am testing Contact Monkey.  Saleshandy worksed well.  Not much need for hubspot now.  We'll be moving on soon.

 

anonclicker
Participant

You guys are really shooting yourselves in the foot here.  Activity feed is the main feature I utilize from Hubspot.

 

There is already a flaw in that it would track my own opens (I can't block my IP from all the locations I work)

 

Much of the time there is no contact connected to opens.  If you CC others on the email - for example, my own employees - one cannot tell if the principal recipient has opened the email or if it was a CC.

 

Now you remove the location where the email is opened reducing intel even further.

 

In effect, you're reducing the value of the activity tracking to zero.  Time to look for another solution.

robertotrujillo
Participant

Very frustrating. I receive an email in the morning and all the persons in my reply are in differents countries. It's imposible to know if the person more important for me opened my email.

Very frustrating.

anonclicker
Participant

Anyone here find a suitable replacement for email tracking? 

 

Tried Saleshandy and Yesware and not happy with either.

 

I really need the location tracking!  Thanks.

robertotrujillo
Participant

Same, I need a new tracking service. 

CEra533
Member

What I have executed in the meantime is create a custom view on the deals segment that is filtered by means of 'next month' and by my 'transport date' custom suya. At least this manner we are able to see the deals which are due for transport in the month in advance at a glance.