@mschnitt For the Love of God, can you please reactivate this feature until your crack team of product folks come up with another solution. This is completly unusable. Customer email that originally only went to 1 person, but their response needed action so it has been forwared to others and employees around the world have opened this email. I can no longer tell if the customer is viewing this. Please help us!!!!
Would have been nice to know you are doing this.... we work with global organizations with employees travelling frequently. The removal of this feature will make it harder for our sales reps to schedule appropriate meeting times and know when someone is away from the office.
Also does this affect list segmentation by region? Again, we work with companies who have workers in distinct business groups based on their locations, will i still be able to segment lists data by location??
Without the ability to track unique opens, on a one to many email, the value of your solution is significantly degraded.
I'm unclear how you are surveying your users for value and fit, but simply removing the capability all together while ignoring the underlying customer need is a big miss.
You guys are really shooting yourselves in the foot here. Activity feed is the main feature I utilize from Hubspot.
There is already a flaw in that it would track my own opens (I can't block my IP from all the locations I work)
Much of the time there is no contact connected to opens. If you CC others on the email - for example, my own employees - one cannot tell if the principal recipient has opened the email or if it was a CC.
Now you remove the location where the email is opened reducing intel even further.
In effect, you're reducing the value of the activity tracking to zero. Time to look for another solution.
Very frustrating. I receive an email in the morning and all the persons in my reply are in differents countries. It's imposible to know if the person more important for me opened my email.
What I have executed in the meantime is create a custom view on the deals segment that is filtered by means of 'next month' and by my 'transport date' custom suya. At least this manner we are able to see the deals which are due for transport in the month in advance at a glance.