No Location on activity feed

I am writing to complain about your new policy (effective in early August 2019) of not showing location with the email opens.

I rely on that info to let me know if someone is out of town, or if the email has been forwarded to another person in another location.

Can you reconsider this? It's really a big disappointment!

HubSpot updates
132 Replies
heathcliff
Occasional Contributor

@Agent314 I can't find a company called crickets

Agent314
New Contributor

@heathcliff I'm guessing you're kidding, but if not... "Crickets = Silence" :-)

 

HS doesn't care. Doubtful there will be any solutions anytime soon. We've now managed to let them know we haven't found any external remedies yet so there is no urgency. And don't forget, this is a political issue unfortunately. Lawyers.

 

But, I still a positivity guy. So this too will resolve one way or another. This, or something better. Have a good week.

 

Jeff

heathcliff
Occasional Contributor

@Agent314  no, wasn't kidding. I never heard that phrase before. 

dst18
Visitor

I agree to this. Without this feature hubspot is useless for me!

 

I access my emails from another machine all the time and form different places. The only way I can tell if it was me who opened it or my recipient is from the location!!

 

PLEASE REINSTATE THIS FEATURE

VirginiaBee
Regular Contributor

The activity is utterly useless. @mschnitt, how does this help me? "Someone" opened my email several times. The two people I sent this to are contacts of mine, in HubSpot. Why are they identified as "Someone?" And, the same "Someone" did not open it four times. Different people opened it.

Someone HubSpot Activity Useless 2019-08-14_15-37-59.png

tylerkelley
Occasional Contributor

Apparently this is also happening with documents that are sent to a single recipient (and yes I have the  "require email address" option checked).

 

Capture.PNG

jims
Occasional Contributor

In the absence of tracking location (which is understandable), can Hubspot AT LEAST distinguish between the following?

 

1.  OPENED BY RECIPIENT

2.  OPENED BY ANOTHER PARTY FROM RECIPIENT'S DOMAIN (forwarded to a co-worker at recipient's company)

3.  OPENED BY ANOTHER PARTY NOT FROM RECIPIENT'S DOMAIN (forwarded to a third party)

4.  OPENED BY SOMEONE FROM SENDER'S DOMAIN (even if they are not a Hubspot user)

VirginiaBee
Regular Contributor

Great suggestions @jims . Please see and responsd @mschnitt .

o7
New Contributor

I suspect that most of the responders in this thread are power users which Hubspot inherited from Sidekick. Since I am one of those, I don't think we have a negotiation power, Hubspot doesn't care about our $10/m and they know very well how much each one of those commented here pays. I even think they have an interest in getting rid of us to stop supporting an interface (and pricing) which new users have no access to.

Does anyone here pay more than $10/m and/or is not a Sidekick user?

heathcliff
Occasional Contributor

I'm going to try to attach screenshots from SalesHandy.  Their format is different than Hubspot.  For Saleshandy, the opens aren't indicated in Outlook.  You have to go to the Saleshandy website for the summary.  In the first screenshot it shows the address email, subject line, how many times it's been opened (if that's the activity you click on), and the time it was opened.  The second screenshot shows how it looks if you click on the number of opens.  For some, it shows location.  If the email is somehow linked to gmail or yahoo, you just get a Gmail open with no location.  Sometimes you get some gmail and some location, like in the 3rd screenshot, which also indicates it's been open by more than one person.  The cost is $16/ month, though you have to pay for the whole year in advance.

 

screenshot saleshandy.JPGscreenshot saleshandy2.JPGscreenshot saleshandy3.JPG