New Service Analytics reporting app provides data insights for service teams

[JoeMayall]

Service Analytics is a new reporting app purpose-built to answer the most important questions facing customer service teams.

Service managers know that reporting is critical to delivering optimal customer experiences. You need to know how your team is resolving customer issues, so you can optimize your process and deliver an amazing customer experience.

The harder it is to track down your most important reports, the harder it is for you to motivate your team and meet your goals. The new Service Analytics collects the most important service manager reports in one place. It provides out-of-the-box filtering options, so you can quickly swap between rep & team views of the same data, limit deal data to a particular ticket pipeline, and see trends over time. The new Service Analytics makes it that much easier for scaled-up service teams to succeed with HubSpot.

How does it work?

Navigate to Reports > Analytics Tools > Service Analytics.

From this interface, you can:

• Select a report using the left-hand side navigation
• Swap between different views of the data using the tabs in the center of the page
• View summary metrics for every report
• View data drill-downs by clicking on the chart or hyperlinked data table entries
• Adjust filters using the right-hand side panel
• Get more information about the report in the "About this report" section of the right-hand side panel

Service Analytics is available to all Service Hub Professional & Enterprise customers.