New Rep - Chat availability defaults to Available. Please default to unavailable.
When a new employee is added to our HubSpot account their chat status is automatically set to "available."
There are varying departments in our company and I am not always aware of when a new employee is added or not.
However, when they are added, HubSpot defaults their chat status to "available."
Without being aware of this, I was not able to change them to unavailable. Therefore customers were trying to chat with us during non-business hours and they were not getting a reply. This caused them to become very frustrated.
It would be very beneficial if the status was automatically set to "unavailable" so this accident wouldn't happen.
Thank you for your consideration.