Need to disable two factor authentication for a user
Currently facing the issue of not being able to disable 2FA authenthication for users in my portal. Wishing this was a feature as sometimes unforeseen circumstances arise and we might not be able to authenthicate via mobile device. Would be great if Super Admins were granted this right.
Agree - currently v cumbersome and time consuming - especially since often someone submits request for admin help, and by the time the admin sees it + gets through to user to get their code.... it has already expired.
If at admin level I can both make it obligatory / optional for every user to use either SSO or 2FA + can make individual 'excluded users' from SSO requirement... why can't I remove 2FA for a single user?
This issue needs to be fixed Hubspot! Its a continuous issue and a 48 hour lock on the account is ridiculous. Give super admins the ability to disable your 2FA!
2FA mandatory would be necessary to be disabled for specific accounts by superadmin. ie we have an employee with a visual impairment, therefore this additional step is a very big hurdle for handicapped people!
Absolutely agree - if the user cannot access their email (in time) or we don't want to send an email to every super admin requesting 2FA be removed, we should be able to disable it from the User management portal.
Not to mention the caveat that if you happen to be the 11th super admin, you won't receive that reset email.
This has to be the worst implementation of 2FA ever. Users have no control over how and when it works.
We (super users) spent a day and a half disabling 2FA for our team only to have it all get turned back on again! I am forced to log into Hubspot 5 times a day on the SAME computer on the SAME internet. It's a complete waste of everyone's time.
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