Need to disable two factor authentication for a user

[HubUser4517]

Currently facing the issue of not being able to disable 2FA authenthication for users in my portal. Wishing this was a feature as sometimes unforeseen circumstances arise and we might not be able to authenthicate via mobile device. Would be great if Super Admins were granted this right. 

- Jamie vanWalsum

[pixeladas]

We are experiencing problems with the double authentication. The users are not receiving the SMS then tey can't login.

😱We need also this functionality.

[TomBlubaugh]

I would like to disable this. Spending a lot of time waiting on email with code. Having the option to disengage and reengage would be nice. Thanks.

[Teami]

We need this too. As super admins we should have this right if we need to handle unforseen circumstances.

[TimM_Croft]

This should already be a feature. Without this, the user is jumping through hoops to recover the account.

[tg52]

Agree - currently v cumbersome and time consuming - especially since often someone submits request for admin help, and by the time the admin sees it + gets through to user to get their code.... it has already expired.

If at admin level I can both make it obligatory / optional for every user to use either SSO or 2FA + can make individual 'excluded users' from SSO requirement... why can't I remove 2FA for a single user? 

[DOberdorf]

This issue needs to be fixed Hubspot! Its a continuous issue and a 48 hour lock on the account is ridiculous. Give super admins the ability to disable your 2FA!

[lindahouben]

Would love to see this feature. Having issues with a user logging in with the 2FA, but cannot change this.

[Jin1]

2FA mandatory is very annoying and makes us to consider using salesforce.

[MZauner]

2FA mandatory would be necessary to be disabled for specific accounts by superadmin. ie we have an employee with a visual impairment, therefore this additional step is a very big hurdle for handicapped people!

[DevonG]

Absolutely agree - if the user cannot access their email (in time) or we don't want to send an email to every super admin requesting 2FA be removed, we should be able to disable it from the User management portal.

Not to mention the caveat that if you happen to be the 11th super admin, you won't receive that reset email.

[JFang]

This is needed. It's strange to alert all super admins to remove a user's 2fa. It would be helpful for a super admin to disable the 2fa for a user. 

[JLee03]

Can't believe this is still not implemented from 2018. 5 years seriously? 

[DDamat]

Goodbye HubSpot...

[ACzaja]

This is a highly needed feature. 

[KarenBIsland]

Agree. Current process is far to cumbersome!! I'm a Super Admin and have been trying to remove two factor for one of my users for 3 days now!!

[DanielHird]

@KarenBIsland did you ever get any joy with this?

I'm in the same boat - super admin, with a user requesting to have it removed, but no idea how.

[pille]

I had someone leave the company and need to login as them, but am unable to because 2FA is setup using their phone number.

UPDATE: I was able to get in as the person eventually by having him use the 'lost authentication device method'

[colucci]

This has to be the worst implementation of 2FA ever.  Users have no control over how and when it works.

We (super users) spent a day and a half disabling 2FA for our team only to have it all get turned back on again!  I am forced to log into Hubspot 5 times a day on the SAME computer on the SAME internet.  It's a complete waste of everyone's time.

[GSelse]

Let's go Hubspot, please get this sorted out.

[cdorsey]

I have to agree with all of the comments above - this is such a cumbersome and frustrating part of using HubSpot!! As a Super Admin, I'm constantly prompted to log back into the same device on the same network and need my password and the code sent to my personal cell to do so. Additionally, for the first time ever, I was just faced with needing to remove 2FA for one of our Hubspot users - the employee had lost their phone last night and was unable to log in to their HubSpot account without it this morning (that's already an issue right there). So first thing this morning, I have to figure out how to help her get in - and HubSpot was providing more direction to her than to be as the SuperAdmin - she had to send me an email and then provide me a code...meanwhile, I'm searching high and low in the User Management and Security options within our account thinking there's got to be some way to adjust this from the admin end, without relying on the user - seems like there is not?? That's ridiculous! Needs a fix, for sure.