NPS reminders

Very often customers miss NPS email (vacation or busy or anything). When I can send any other email repeatedly, I can only send NPS once and then set it to recurring. I want to be able to send a reminder within a few days to people who missed the original NPS survey!

HubSpot updates
2 Replies
New Contributor

I agree. I created NPS email 2 and NPS email 3 so I can send this survey to the people who do not respond 3 times max. I then put in my recipients and chose Criteria 'Last NPS survey rating in unknown'. I also would like that option the schedule this survey to go out instead of having to put myself a calendar invite to remember to send it.

New Member

Agreed - this is a missing feature for NPS surveys in my opinion. It's very standard to be able to send reminders to folks that have not actioned the first email.