La fonction de suggestion automatique permet d'affiner rapidement votre recherche en suggérant des correspondances possibles au fur et à mesure de la frappe.
I have a couple of NPS surveys set up in Hubspot and I am asked to provide analysis across the different NPS surveys to different teams.
I am able to set up a Report which combines the NPS feedbacks received with filtering for certain Company or Contact property. What I would like to have is to have a visualization that calculates the NPS over time for the data that I filtered. This doesn't seem to be possible currently. This feature seems to exist already in the Customer feedback Analysis tab but I cannot add those graphs to any Dashboards for reporting purposes.
I am experiencing exactly the same problem. The NPS reporting is very limited since each portal seems to have just one overall NPS for the whole portal that can be added to the Dashboard tool.
I find this very weird since surely companies need to track NPS score per product, region, sales rep etc. Already getting the report from the Customer feedback analysis to a report would be a huge leap. But getting custom reports/properties about NPS score is definitely needed in order to track various NPS scores (which most companies track). Right now one can only create custom reports on the ratings (total, average, minimum), but this has nothing to do with the NPS score
This is a key functionality of sending NPS surveys. Hubspot shouldn't promote their NPS offering if they can't combine all of the NPS scores into one company average. Very disappointed in the lack of this feature.
Agree on this. All our NPS responses need to be filtered by 'office'-property to define separate scores per office. Impossible (timing wise) to send out 75 separate NPS surveys every time.
HubSpot, this is a key functionality that is missing....
Yep - the inability to aggregate score across surverys is very limiting. As is any option to track trends over time etc as you woudl with other HubSpot properties
Agree this functionality is sorely missing - We would like to be able to split out NPS scores by different customer groups and track on the reporting dashboard - Currently a very manual process.
Bizarre the Hubspot would release NPS Score functinality that is so lacking in features... and two years later it is still lacking those same features.
Adding my voice to this thread - I thought for sure I was missing something! But after reaching out to HubSpot Support and finding this thread, the fact that it isn't possible to create a report showing our sales team's individual NPS scores seems like a massive shortcoming. Are there any plans for HubSpot to add this reporting functionality to NPS and other surveys?
We have several brands under one roof in Hubspot and although we do want a portal-wide NPS score, we also need the brand-specific NPS score that's on each "analysis" tab to be able to use on the custom dashboards which are emailable. (unlike analysis tabs - that would be another option - have those tabs/reports as schedulable).
It has been over two years since I requested this feature that would simplify the way we report NPS. I do wonder how hard can it be for Hubspot to make this happen.. To me it seems like the only thing that is missing is simple arithmetic function in the Dashboard that would calculate the NPS score based on filtered data.
Chiming in to +1 these ideas and echo these frustrations.
While HubSpot does seem to have made some minor improvements to NPS reporting recently, NPS surveys and the overall feedback surveys product still seems to be significantly under-developed.
The inability to segment and/or modify the standard "NPS Score Over Time" report is a HUGE miss. This alone would at least serve as a bridge solution to some of the larger problems with the product.
Additionally, the inability to add the NPS score "widget" from the individual survey "Analyze" tabs is bizarre -- especially when you are able to save some of the other widgets from that page (see screenshot).
Our most limiting factor has been the inability to associate feedback survey submission records to other objects, which cannot be done automatically via workflow OR manually. For example, we generate a ticket for our customer experience team each time we receive comments from a detractor on an NPS survey. Despite using a feedback survey workflow type to create the ticket record, the enrolled feedback submission will not automatically be linked to the ticket. In the inverse scenario, one might want to trigger an NPS or CES survey upon a service ticket being closed. If this is done via workflow, as I imagine it would be, the ticket that triggered the survey will still not be associated to the submission record.
The inability to associate these records makes cross-object reporting impossible, and makes it harder for our service team to meet their SLAs because they cannot easily access the correct records from a dashboard -- for those reports, we must choose either ticket (inside which we very sloppily have the feedback details pasted into the unformatted "ticket description" property) or the feedback records to display, but we cannot have both. This is just maddening to me!
I agree with the other comments that it feels like I'm missing something. When operating out of HubSpot's much-touted flywheel approach, the ability to seamlessly take action and report on customer feedback is foundational to RevOps. However the limitations of their own survey tool is completely at odds with the methodologies being taught. I'm surprised and disappointed that this product was rolled out with so many of these limitations. I am a *massive* HubSpot fan, but I can't deny that this feels unfinished and poorly planned.
Pour ajouter un commentaire ici, vous devez être inscrit. Si vous êtes déjà inscrit, connectez-vous. Dans le cas contraire, inscrivez-vous puis connectez-vous.